Privacy Policy

Privacy Policy

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Effective Date: January 2017 (Last Revised, June 2019).

Flex Air, Inc. (“Flex Air” “we,” or “us”) knows that you care how information about you is used and shared, and we are committed to protecting your privacy. This Privacy Policy explains what information of yours will be collected by Flex Air when you access the FLEX AIR Service, located at (the “Site”). We will not use or share your personal information with anyone except as described in this Privacy Policy. We treat your personal information as we would and do treat our own.

If you have any questions, concerns, or complaints about our Privacy Policy or data collection and processing practices, or if you want to report any security violations to us, please contact us.

By submitting Personal Data through our Site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

If you are a non-U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding the processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.

We may collect and process the following information about you:

Information (such as your name, email and postal address, telephone number, sex, and country of residence) that you provide by completing forms on the Site, including if you register and create an account as a user of the Site (“Account”), upload or submit any material through the Site, or request any information. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send a reply.

We will use the personal information you provide to:

  • Send you information we think you may find useful or which you have requested from us.
  • Enable us to contact you regarding any question you make through the Site.
  • Analyze the use of the Site and the people visiting to improve our content and the Site.
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

We do not share your personal information with third parties other than as follows:

  • With third-party vendors, consultants, and other service providers who work for us and need access to your personal information to do that work;
  • To (i) comply with laws or to respond to lawful requests and legal processes, (ii) to protect the rights and property of FLEX AIR, our agents, users, and others, including to enforce our agreements, policies, and terms of use
  • We want to communicate with you about the great work we are enabling through the Site, but only if you want to hear from us.

We try to keep emails to a minimum and give you the ability to opt out by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Despite your indicated email preferences, we may send you service-related communications, including emails related to your donations and any updates to our Terms of Use or Privacy Policy.

You may also send requests about your contact preferences, and changes to your information, including requests to opt out of sharing your personal information with third parties, by emailing us.

We use various technologies to enhance your experience on our Site. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

Pixel Tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track the online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ personal information.

We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes.


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